You do not have to give us any personally identifiable ("personal") information to browse our Site, but to subscribe to our Services you must create an account and register with us. In general, we collect the following limited information from users and only use it in order to grant access to our CRM and process payments:
Site Visitors. We collect certain information automatically from visitors to our Site, such as IP (Internet protocol) address and pages viewed on our Site. For more information, see the "Cookies and Tracking" section below. However, we do not track user activities outside of our Site, nor do we track the browsing activities of users who are logged into our VPN service.
Account Information. To create an account, you may need to provide certain personal information, such as a valid e-mail address. You will be granted with an automated username and password once you provide us with payment information. The type of information collected may vary depending on payment method chosen. We will only use this information to collect and process payments for you. Once you have created an account, billing and subscription information can be accessed and modified by you at any time via the control panel. Please note. We may use third-party advertising companies to serve ads when you visit our website.
We track and store app installation data in order to validate the installation process and reward relevant affiliates / traffic sources.
We record and store access logs of our ordering, billing and support system as well as the CRM (My Account) to track and block fraudulent activities.
We record access logs of our DNS to find and handle technical issues while resolving different domains. Those logs are archived every midnight (UTC) and deleted after 7-days.
We keep access logs for our Smart DNS API, to track which IP addresses require access to our Proxy servers and grant access. Those logs are archived every midnight (UTC) and deleted after 7-days.
We keep bandwidth usage log of data transmitted (upload and download) during your VPN and Proxy sessions.
A time stamp when you connect and disconnect to our VPN service or Proxy servers.
The IP address used by you to connect to our VPN or Proxy servers.
We DO NOT store details or monitor any of the data sent or received over our network when using the Services.
The data stored might be shared with 3rd-party organisations ONLY if we have a legal obligation to do so (i.e. court warrant from a relevant jurisdiction).
We do not sell or rent personal information to others.
The information we collect through our Site and Services is primarily used to create new accounts, collect payment for our Services, identify and communicate with current subscribers, or offer troubleshooting or customer support.
This section describes the information we collect about visitors to our Site. As noted above, we do not track user activities outside of our Site, nor do we track the web activities of users when they are logged into our VPN Services.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser for record-keeping purposes. There are two types of cookies: session-based and persistent-based cookies. Session cookies exist only during an online session; we use session cookies to allow our systems to uniquely identify you while you are logged in to your account at the Site. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers' ability to accept cookies will be able to browse the Site but certain Site features will not function.
We use security measures that are consistent with industry standards to protect your personal information from loss, theft, misuse or unauthorized access or disclosure or destruction. All employees are kept up-to-date on our security and privacy practices. In addition, access to user or subscriber personal information is restricted to those who need to know such information to perform their job functions.
Where appropriate, we use encryption, access controls, passwords, and/or physical security measures to protect the personal information we collect and maintain about you against unauthorized access and disclosure. Despite our efforts, no data security methods guarantee 100% protection. We do not promise and cannot guarantee that your personal information can never be viewed and/or used by others.
We may send you marketing and promotional emails about products, services and other information we think may interest you. You may unsubscribe from such emails at any time by emailing contact us and telling us you would like to "unsubscribe from marketing emails." In addition, if you receive a marketing or promotional e-mail from us, you may click the unsubscribe link contained in the e-mail to "opt out" of receiving future promotional e-mails from us. However, we may continue to send you emails about your account and for other customer-service-related purposes.
How To Modify Your Personal Information
Requests to review or amend your account information, or for technical support, service information, and changes in usage should be sent to contact us. We try to respond to all requests in a timely manner. You may also view and amend much of your account information, or update or renew your subscription, by logging in to your account and updating your account information.
Our Site and Services are not intended for anyone under the age of 18. If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us so that we can delete the child's information.
For questions about this Site or Keen, or for more information about how we or our service providers treat your personal information, please contact us.
Effective Date: January 17th, 2017.